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MERMEC ENGINEERING - Information Technology Support Invia
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Luogo di lavoro:
Italia, Toscana, San Piero a GradoVia Livornese, 1019
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IT Support maintains the computer networks, providing technical support to employees and consultants on-site.
As an IT technical support intern, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
Technical Skills, Qualifications and Professional Experience
It is required to have:
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Previous working experience in IT support as a plus
Diploma in Informatics / Computer Science
Knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365
Position Mission The resource will report to After Sales Manager and will become part of After Sales Services Department. The resource will be responsible of execution of maintenance activities on the whole fleet of systems installed during the Finnish project to support the Mermec Group strategic development on the Finnish market. Responsibilities The main responsibilities of the role are: - Installation of equipment (coach roof/underframe); - Installation and maintenance of cooling piping, water piping and air piping; - General vehicle equipment modification, revamping and interior adjustment; - Cabling and interconnections between equipment, including power supply; - Provide local support for the system's specialists, on site or remotely from Italian Offices; - Management of spare parts on customer facilities; - Planning and Tracking of the periodical maintenance activities; - Planning and Tracking of the corrective maintenance activities; - Suggesting improvement in product at 360°; - Calibration & System Tuning; - Diagnosis, Investigation and Problem Solving; - Electrical measurements; - Mechanical measurements; - Measurement Systems operating; - OS installation and configuration; - Network configuration and diagnostic; - Software basic installation and configuration; - In addition, it is requested also to manage all the logistic issues related to the service activities, like shipping of materials, responsibility of tools and spare parts warehouse and support the activities to be eventually performed by the system's specialists, on site or remotely from Italian Offices, purchase of common materials on site. Technical Skills, Qualifications and Professional Experience The ideal candidate has: - Basic knowledge of electronic devices with at least two years of working experience in electronic, automotive, railway, telecommunication, or oil & gas/pharmaceutic industry; - It's mandatory a good knowledge of English and other language will be a plus; - Capability of reading and understanding electrical and mechanical drawings; - Use and knowledge of basic tools; - Use of test equipment like oscilloscope, Signal generator; - Knowledge of main communication protocol; - Use and knowledge of basic tools and basic crimping tools; - Expertise of the basic electrical activities like cabling, crimping, soldering, networking; - Knowledge of conduits/cable path for data and power transmission between the systems; - Knowledge of cabling for electrical and special railway components like connector and termination for rail application, military connector and termination for rail application, MT and BT connector, fiber-optic termination (preferrable); - Expertise of the basic mechanical activities like drilling, threading, sealing, cutting, painting; - Knowledge of cooling piping, water piping and air piping plant installation (preferred); - Welding (certification is preferable); - Knowledge of Windows: OS; Windows Networks; CAD software; - Availability to travel autonomously in the whole country; - Suggestions of improvements in the product will be well received by collecting information and lessons learned from field; - An electromechanical field execution background; - Least two years of working experience in electronic, automotive, railway industry; - Good communication skill and autonomy on the field.
MISSION Il candidato si occuperà delle attività di messa in servizio, attivazione ed assistenza post-attivazione dei sistemi di segnalamento ferroviario (dopo necessario training formativo tecnico e in ambito sicurezza) RESPONSIBILITIES - Verificare la coerenza delle realizzazioni in campo rispetto al progetto - Caricare e verificare la correttezza della configurazione dell'impianto - Fornire supporto telefonico e on-site al personale del Cliente - Eseguire prove e misure (spesso in turno notturno) - Preparare e gestire la documentazione di reporting TECHNICAL SKILLS, QUALIFICATIONS AND PROFESSIONAL EXPERIENCE - Diploma Tecnico - Gradita esperienza di 2-3 anni nell'ambito del segnalamento ferroviario - Gradite competenze sistemistiche di impianti di segnalamento ferroviario - Gradita conoscenza delle principali norme di circolazione dei treni - Conoscenza del pacchetto Microsoft Office - Conoscenza lingua inglese - Problem solving: valutare le situazioni problematiche per indentificarne le cause, raccogliere ed elaborare le informazioni e generare possibili soluzioni - Capacità di gestire cambiamenti imprevisti nelle priorità e nelle scadenze
Position Mission The successful candidate will play a key role in planning and control activities in a fast-growing company. Strong analytical and teamwork skills are required. The position is part of the Controlling team and will have good visibility of the overall business. Responsibilities - Project budget preparation, tracking of cost performance, forecast revision - Analysis of personnel timesheets - Support to other departments (principally Production PMs and Development PMs) - Preparation of month-end and year-end financial reporting for Group and Shareholders - Analysis of cost centers - Ad hoc financial analyses Technical Skills, Qualifications and Professional Experience Analytical/numeric mindset Very good knowledge of MS Office, particularly Excel Basic knowledge of budget/forecasting processes and basic accounting knowledge Good knowledge of English Language, level B1/B2 Basic knowledge of SAP system is a plus Problem solving capacity, inclination to team work University degree in Economics If the candidate is newly graduated from university, experience in a stage is an advantage. Alternately, one or two years' experience in project-based companies.
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