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company_seo_logo ANGELSTAR - SERVICE ENGINEER (AFTER SALES)

Luogo di lavoro:

Italia, Puglia, Mola di Bari
Settore:

Industria metalmeccanica
Ruolo:

Ingegneria/Progettazione
Data: 15/11/2023
attività 
Stampa
Dillo a un amico

Descrizione annuncio

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Position Mission

 

Service Engineer is responsible for offering after-sales assistance and support to the Customer. He/She deals with the management and resolution of problems that may arise during the use of the products and services offered by the Company by working mainly remotely (email, telephone, etc.). The objective of the Service Engineer is to guarantee a high level of Customer satisfaction in terms of quality and timeliness of the response and the operational continuity of the Company.

 

Responsibilities

 

The main responsibilities of the Service Engineer are:

• Interact with the Customer in a professional and effective manner

• Keep the Register of Assistance Requests updated (tickets, claims, etc.)

• Collaborate with other Departments (e.g. R&D, T&C, PMO, QC, etc.) to ensure the correct functioning and development of products

• Monitor warehouse stocks and provide feedback to Production

• Check and update the software of returned products and spare parts

• Supervise Suppliers during product repairs

• Check that the Maintenance Manuals are up to date

• Manage Warranty and Extra-Warranty Orders (issue of offers, invoicing, etc.)

 

 

Technical Skills, Qualifications and Professional Experience

 

• Bachelor's/Master's Degree in Engineering (preferably Industrial Curriculum)

• Minimum experience of 1 year as a Service Engineer in Angel Company or in Industrial Realities (preferably Railway Sector)

• Fluent level of English (written and spoken)

• In-depth knowledge of Microsoft Office and ERP software (preferably SAP)

• Strong analytical, planning, organisation, communication and problem solving skills

Più dettagli

Tipo di contratto:Contratto a tempo indeterminato
Durata dell'occupazione:Nessuna durata del rapporto di

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