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company_seo_logo Mermec 27 - WPT Manager

Sede:

Italia, Puglia, Monopoli

Settore:

Industria metalmeccanica

Ruolo:

IT/Technology

Data: 15/11/2021
attività 

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POSITION MISSION

The resource, reporting directly to the group CIO, will coordinate and manage the Help Desk team, in order to provide strategic and transversal support to the various group functions.

RESPONSABILITIES

  • Effectively manage, develop and train the service desk team;
  • Ensure that all processes used by the service desk are carefully documented, constantly checked and regularly improved:
  • Promote the service desk with senior management and work to ensure it is properly viewed as a core business asset;
  • Coordinate and manage all relevant stakeholders, including the technical support team, customers and other teams involved in service desk operations;
  • Know and manage service desk management costs;

REQUIREMENTS

  • Ability to build a cohesive team and manage people effectively;
  • In-depth knowledge of the strategic vision for the service desk and the ability to set the team's long-term strategy;
  • Ability to balance and plan the team's short-term actions;
  • Knowledge and understanding of all relevant industry standards;
  • Knowledge and understanding of best practices for service management;
  • Strong communication skills, including the ability to be influential and persuasive with interested parties;
  • Ability to promote the service desk and sustain the necessary resources, support and appreciation for the service desk;
  • Ability to think critically about systems and make consistent changes as needed;
  • Ability to manage time effectively.

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