Note sui cookies

Utilizziamo dei cookies per questo sito internet. Alcuni di questi sono necessari al fine del funzionamento del sito, come quelli tecnici e funzionali. Altri tipi di cookies, di cui puoi rifiutare l’utilizzo, sono di terze parti o di profilazione pubblicitaria. Cliccando su “Accetta tutti” acconsenti all’utilizzo di tutti i cookies del sito. Cliccando, invece, sul pulsante “Configura” puoi selezionare le tue preferenze.

Accetta tutti
Solo necessari
header backgorund

company_seo_logo Mermec 27 - WPT Manager


Italia, Puglia, Monopoli


Industria metalmeccanica



Data: 15/11/2021

Descrizione annuncio

Verifica la tua compatibilità con questo annuncio

generic user img
? %


The resource, reporting directly to the group CIO, will coordinate and manage the Help Desk team, in order to provide strategic and transversal support to the various group functions.


  • Effectively manage, develop and train the service desk team;
  • Ensure that all processes used by the service desk are carefully documented, constantly checked and regularly improved:
  • Promote the service desk with senior management and work to ensure it is properly viewed as a core business asset;
  • Coordinate and manage all relevant stakeholders, including the technical support team, customers and other teams involved in service desk operations;
  • Know and manage service desk management costs;


  • Ability to build a cohesive team and manage people effectively;
  • In-depth knowledge of the strategic vision for the service desk and the ability to set the team's long-term strategy;
  • Ability to balance and plan the team's short-term actions;
  • Knowledge and understanding of all relevant industry standards;
  • Knowledge and understanding of best practices for service management;
  • Strong communication skills, including the ability to be influential and persuasive with interested parties;
  • Ability to promote the service desk and sustain the necessary resources, support and appreciation for the service desk;
  • Ability to think critically about systems and make consistent changes as needed;
  • Ability to manage time effectively.


Condividi questo annuncio di lavoro
Powered by logo

Annunci di lavoro correlati

Italia, Puglia

POSITION MISSION The Infrastructure Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure both on premisis and in the cloud. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. This individual will assist project teams with technical issues in the Initiation and Planning phases of the company's standard Project Methodology (SDLC).These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle ;technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle. RESPONSABILITIES - Analysing system logs and identifying potential issues with computer systems - Introducing and integrating new technologies into existing data center environments - Performing routine audits of systems and software - Performing backups - Applying operating system updates, patches, and configuration changes - Installing and configuring new hardware and software (e.g. database systems) - Responsibility for documenting the configuration of the system - System performance tuning - Ensuring that the network infrastructure is up and running REQUIREMENTS - Cloud service platform expertise - Systems Administration/System Engineer certifications in Azure, AWS, Unix and Microsoft - Good communication and interpersonal skills - Strong analytical and critical thinking skills - 2 or 3 years of experience in the sector; - master's degree in computer science or equivalent; - Good knowledge of the English language; - good knowledge of the main CRM and IT systems;

Italia, Puglia

POSITION MISSION The CRM  BA performs various functions, including analyzing customer data to provide support for sales and marketing efforts, providing useful insight on the effectiveness of marketing campaigns and helping to initiate and implement CRM initiatives that will boost brand and customer loyalty and drive consumption. RESPONSABILITIES - Develop CRM activities plan for both B2C and B2B businesses in order to build customer loyalty and drive consumption; - Deliver customer insights and make recommendations by performing data analyses and post activity evaluations; - Responsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation; - Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topics; - Responsible for identifying key trends and factors influencing customer behavior, like consumption and brand loyalty; - Undertake spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship; - Conduct assessment of CRM programs and promotional activities according to their efficiency and profitability; - Serve as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrity; - Provide support for local, regional and international CRM projects as applicable in the organization; - Provide timely and accurate monthly reporting of KPI; - Responsible for hands-on modeling and analysis of marketing campaigns to determine the best mix of channels and messaging; - Partner with cross functional stakeholders to develop and execute campaigns that optimize customer loyalty and lifetime value; - Measure, analyze, and report performance metrics pertaining to the organizations' loyalty program; REQUIREMENTS - 2 or 3 years of experience in the sector; - master's degree in computer science or equivalent; - Good knowledge of the English language; - good knowledge of the main CRM and IT systems; - excellent analytical and communication skills;

Italia, Puglia

POSITION MISSION Responsible for working with business leaders and BI consumers to identify reporting and analytical requirements, independently developing business requirement documents as well as technical/functional specifications, reports and dashboards to meet these requirements; Deep understanding of wrangling business data to deliver powerful insights. Work with creative freedom to shape a growing platform in a fast-paced environment. RESPONSABILITIES - Design, build, deliver and maintain world-class reporting for all areas of the business using BI tools; - Participates in business and executive meetings to gather requirements and make recommendations reporting/BI solutions; - Translate business needs into high-level technical specifications and design; - Develop deep understanding of the various business processes, data sets and BI deliverable - Use knowledge of the specific data available, forecasting/analysis methods and visualization capabilities to enhance requirements and provide insightful suggestions to business stakeholders - Prioritize, deliver and maintain all BI reporting projects companywide - Assists in the daily support of end-users' ability to effectively and efficiently utilize the reporting platform  REQUIREMENTS - Prior experience specifically using Power BI to build complex, interactive reports - Prior experience publishing Power BI reports to the Power BI service for reporting consumers - Experience with Azure SQL Data Warehouse/Azure Synapse - Information Technology Degree or equivalent; - 3-4 years of sector's experience

Italia, Puglia

POSITION MISSION A Senior Software Developer is a resource who will carry out analysis, modeling, development and drafting of project documentation in the context of new and existing proprietary software, operating in the MerMec Railway Diagnostics applied on the main railway networks in the world. In addition, he will take care of the training ('training-on-the-job') of new resources included in the development team, according to the growth objectives of the Business Unit. A Senior Software Developer is a person with important experience and technical know-how,  that supports the team and his department in achieving the objectives of each individual project, ensuring reliability, flexibility and competence in the assigned activities.   RESPONSIBILITIES - Design and development of software modules and/or new applications, according the guidelines defined by the Team Leader; - Maintenance and/or re-factoring of existing software modules or applications; - Development of Unit and Functional tests; - Analysis of software issues; - Drafting of functional and technical documentation of the activities produced (design and resolution of issues) - Collaborate and communicate effectively with the Team Leader and the project team - Supporting Project and Service Manager, ensuring the customer satisfaction and the targets  of specific project.   REQUIREMENTS - Master Degree in computer science, computer engineering, automation or electronics; - Thorough knowledge of C ++ programming languages and Microsoft Visual Studio development IDE; - Knowledge of the software life cycle and related quality management - Knowledge of C # / CLI languages; - Knowledge of Multithreading programming; - know-how to process data and complex signals (images, audio, 3D); - Know-how to manage complex projects (which integrate multiple applications and/or components); - Know-how to manage the interfacing with sensors / cameras (sampling, treatment); - Excellent knowledge of English; LOCATIONS Availability for European and international travels.

Italia, Puglia

POSITION MISSION After a period of 'training on the job', the candidate will be responsible for carrying out software development activities for image processing, drafting of documentation and statistical analysis.    RESPONSIBILITIES  Software development for digital image processing, statistical data analysis and preparing technical documentation   QUALIFICATIONS - Master's degree in computer science, computer engineering, automation or Electronics, mathematic, physique; - Knowledge of English language. - Knowledge of principal object-oriented languages and scripting - High level experience in techniques for image processing and artificial intelligence The ideal candidate will have university experience( or gained in another field) and expertise in following skills: - Development of algorithms for image processing - Complete understanding and experience of CNN (Deep Learning, Tensor Flow, Phyton) - Expertise in software development .NET (C#) - Data and signal elaboration (Matlab) LOCATION Availability for domestic/European and international trips  
  Non visualizzare più questo messaggio
Non trovi l'offerta di lavoro adatta a te?
Registrati ugualmente! Sarai considerato per le future opportunità.